We want you to be happy with your Chester the Jester purchase. If there is a problem with your order, please contact us and we’ll be happy to help.
- Books may be returned within 7 days of delivery for a refund, provided they are unused and in their original, resalable condition.
- Personalized Books: Because personalized books are prepared specifically for you, they are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.
- Damaged or Incorrect Orders: If your book arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at chesterthejester.books@gmail.com. Please include your order number and a photo of the issue so we can arrange a replacement or refund.
- Pre-Orders: Pre-orders may be cancelled for a full refund before the order has shipped. Once a pre-order has shipped, our standard return policy applies.
Expected release and shipping dates are estimates and may occasionally change. If we are unable to ship your order within the timeframe communicated to you, we will provide any options required by applicable law, which may include accepting the delay or cancelling your order for a refund
How to request a refund
To request a return, please:
- Complete the contact form on our website and include your order number along with a brief reason for the return.
- Please wait for confirmation before sending any items back.
- Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
- Original shipping charges are non-refundable unless the return is due to an error on our part.
Refund conditions
To be eligible for a return or refund:
- Typically, you must request a refund within a specific time frame after the purchase, often within 7 days.
- The book should be in resalable condition, meaning it should not be damaged, written in, or otherwise altered. The cover and pages should be intact.
- Signed or personalized books are final sale unless they arrive damaged, defective, or incorrect.
- If your order arrives damaged or you receive the wrong book, please contact us with your order number and a photo of the issue.
- Shipping charges are non-refundable, unless the return is due to an error on our part.
- Customers are responsible for return shipping costs for standard returns.
- Approved refunds will be issued to the original payment method once the returned item has been received and inspected.
Contact us
If you have any questions about a return, refund, or order, please contact us through our website contact form.
