Chester the Jester respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you visit our website, purchase a book, or contact us.
Information We Collect
We may collect information you provide when you place an order, submit a contact form, request a return or refund, or otherwise contact us. This may include your name, email address, phone number, billing and shipping address, order information, and any information you choose to provide.
We may also collect limited technical information about your visit, such as your IP address, browser or device information, pages visited, and website interactions.
How We Use Your Information
We use your information to:
- Process and fulfill orders and pre-orders
- Arrange shipping, returns, and refunds
- Respond to questions and provide customer support
- Operate, secure, and improve our website
- Understand website traffic and performance
- Prevent fraud and comply with applicable legal requirements
Payments & Service Providers
Payments are securely processed by Stripe. We do not directly store your complete credit or debit card information.
Our website and online store are powered by Webflow. We also use Google Analytics and Google Search Console to understand website traffic and search performance, and Microsoft Clarity to better understand how visitors interact with our website.
We may share information with these providers and with shipping providers only as reasonably necessary to operate our website, process transactions, fulfill orders, and provide our services.
We do not sell your personal information for money.
Children's Privacy
Chester the Jester books are created for children, but our online store, checkout, and contact forms are intended for parents, guardians, educators, and other adults.
Children under 13 should not submit personal information through this website. We do not knowingly request personal information directly from children under 13. If we learn that such information has been collected in circumstances requiring parental consent, we will take appropriate steps to delete it or otherwise comply with applicable law.
Parents or guardians may contact us if they believe a child has provided personal information through our website.
Cookies & Analytics
We may use cookies and similar technologies to operate our website and understand how it is used. Where required, you can manage your choices regarding non-essential cookies through our cookie controls.
For more information, please review our Cookie Policy.
Your Privacy Choices
Depending on where you live and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information.
To make a privacy request, please contact us through our website contact form. We may retain information when reasonably necessary for order fulfillment, accounting, fraud prevention, or legal compliance.
Data Security & Retention
We take reasonable measures to protect personal information and retain it only for as long as reasonably necessary for our business and legal purposes. However, no electronic system can be guaranteed to be completely secure.
Changes to This Policy
We may update this Privacy Policy as our website, services, or legal requirements change. Any updates will be posted on this page with a revised Last Updated date.
Contact Us
If you have questions about this Privacy Policy or would like to make a privacy request, please contact us through our website contact form.
Chester the Jester
Mobile, Alabama, United States
